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TICKET REFUND CHANGE POLICIES

Ticket Refund/Change policies of the Airlines

When you book air tickets by airlines please look at the conditions and regulations of that agency before issuing a ticket. The ticket refund and change them according to each company's policy applies to all passenger airlines.

Vietnam Airlines logo

Fare Rules of local Vietnam from 01/04/2015

Fare Type Booking Class Change Cancellation/Refund Minimum Stay Maximum Stay LotuSmiles Accrual Rates (*)
Business Flex J Permitted without fee

 Permitted with 300.000VND fee

Exception for Lunar New Year period: 600.000 VNĐ

Not applied 12 months 2.00/miles
Business Standard C Permitted without fee

Permitted with 300.000VND fee

Exception for Lunar New Year period: 600.000 VNĐ

Not applied 12 months 2.00/miles
Business Save D Permitted with 300.000VND fee Permitted with 300.000VND fee Not applied 12 months 1.50/miles
Premium Economy Flex M

Permitted without fee

Exception for Lunar New Year period: 600.000 VNĐ

Permitted with 300.000VND fee

Exception for Lunar New Year period: 600.000 VNĐ

Not applied 12 months 1.10/miles
Premium Economy Standard K,L Before ticketed flight date: Permitted with 300.000VND fee
On/After ticketed flight date: Permitted with 600.000VND fee
Before ticketed flight date: Permitted with 300.000VND fee
On/After ticketed flight date: Permitted with 600.000VND fee
Not applied 12 months 0.75/miles
Economy Save Q,N,R Before ticketed flight date: Permitted with  300.000VND fee
On/After ticketed flight date: Permitted with 600.000VND fee
Before ticketed flight date: Permitted with  300.000VND fee
On/After ticketed flight date: Permitted with  600.000VND fee
Not applied 12 months 0.50/miles
Special Deal T,U,E Before ticketed flight date: Permitted with  600.000VND fee
On/After ticketed flight date: Not Permitted 
Not permitted Not applied 12 months Not applied
Super Deal P Not Permitted  Not permitted Not applied 12 months Not applied

 

General Fare Rules:

  1. Combination:
    • Super Deal: permitted with Super Deal fares only.
    • Other Fare Type: Permitted with other fare type except Super Deal. Most restricted condition applied.
  2. Change - Cancellation:
    • Change: Permitted to equal or higher fare only.
    • Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
  3. Change fee:
    • Multiple change fee: Highest change fee of all change fare component applied.
    • Refund change fee is not permitted.
  4. Upgrade:
    • Permited to higher available booking class.
    • Pasenger have to pay fare difference and change fee (if any). 

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

(*) Applied for flights as of 01 April 2015

 

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Vietjet Air logo

Fare Rules

*** Promotion tickets will be applied with Promo fare

 

Conditions of changes to reservations SkyBoss Eco Promo

Changes in name

- Applicable to the whole journey
- Charge applied
- Applicable to the whole journey
- Charge applied
Not permitted
Changes in Flight
- Free of charge
-Charge difference in fare, if any
Charge fee of change and difference in fare, if any
Charge fee of change and difference in fare
, if any
Changes in Departure date
- Free of charge
-Charge difference in fare, if any
Charge fee of change and difference in fare, if any
Charge fee of change and difference in fare
, if any
Changes in Route/Journey
- Free of charge
-Charge difference in fare, if any
Charge fee of change and difference in fare, if any
Charge fee of change and difference in fare
, if any
Upgrade
 
Charge fee of change and difference in fare
Charge fee of change and difference in fare
Change condition
3 hours before departure
3 hours before departure
3 hours before departure
Reserved validity
Not Available
Not Available
Not Available
Refund/
Cancelation
Not Available
Not Available
Not Available
Hand baggage
10 Kg

07 Kg

07 Kg

Checked baggage
30 Kg
Purchase
Purchase

 

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Jetstar logo

Starter Fare Rules
Refunds on fare and Jetstar add-ons Non-refundable.
Miss check-in deadline or fail to board within the required time Non-refundable/loss of fare. Check your itinerary for strict check-in and boarding times.
Time/Date Change Permitted upon payment of the applicable Change Fee and Fare Difference within Change Deadline.
Origin/Destination Changes Not Permitted.
Passenger Name Changes Permitted upon payment of the applicable Change Fee and Fare Difference within Change Deadline.
Name changes can be made for an individual passenger on a booking, but must apply to all flights for that passenger.
Name changes are not permitted for Qantas Frequent Flyer Points Plus Pay – Flight bookings on Jetstar or JAL Mileage Bank bookings.
Change Deadline and point of contact   Permitted changes must be made before the original scheduled flight opens for check-in at the airport. Airport check in opening times are available on your Jetstar itinerary or here.

Time and date changes can be made via Jetstar.com if originally booking was made via Jetstar.com or Jetstar Call Centre. All changes can be made via Jetstar Call Centre or Jetstar counter at the airport and additional service fees apply if your booking was not originally made via the Jetstar Call Centre or Jetstar counter at the airport.

Fees are subject to change and are applied at the rate current at time of change. For current fees see Jetstar.com - planning and booking – fare information.
Change Fees and Fare Difference   Change Fee applies per passenger, per flight. Fees are subject to change and are applied at the rate current at time of change. For current fees see Jetstar.com - planning and booking – fare information

Fare Difference applies per passenger, per flight. Your new fare will be at least the amount of the fare you originally booked and may be more. You cannot change to a lower fare. No refund will be applicable if a lower fare is available.

Fare Difference is the difference (if any) between the fare or fare with bundle originally booked and an available fare or fare with bundle on the date of change which is at least the same fare or, if the same fare is not available, the next available higher fare. The Fare Difference may be substantial.
Fare/Bundle Changes   Subject to payment of Change Fee and Fare Difference applicable at time of change, Starter fares can be changed to an available Starter, Starter Fare with Plus Bundle, Starter Fare with Max Bundle, Business Fare or Business Fare with Max Bundle.
Rebooking   You must rebook onto an available Jetstar flight. Jetstar does not hold open dated bookings.
Currency   All money amounts will be charged in the currency you made your original booking.
Earning Qantas Points and Status Credits, JAL Mileage Bank Miles and Emirates Skywards Miles  

Qantas Points and Status Credits are not earned on Economy Starter fares - except for Starter fares booked on/after 25 June 2015 for travel within New Zealand. These bookings will earn Qantas Points at the Discount Economy rate. Status Credits cannot be earned on Starter fares. If you are travelling on a domestic flight within New Zealand that connects to an international Jetstar flight, then you must purchase an Economy Starter Plus, Economy Starter Max or Business Max bundle with Jetstar in order to earn Qantas Points and Status Credits.

 

Starter fares are not eligible to earn JAL Mileage Bank Miles or Emirates Skywards Miles.

 
Qantas Frequent Flyer Classic Upgrade Rewards   Starter Fare is not eligible for Qantas Frequent Flyer Classic Upgrade Rewards
Qantas Frequent Flyer Points Plus Pay –Flights on Jetstar and JAL Mileage Bank - Additional Payments  

All changes or additions to your booking must be paid for with money and cannot be paid with points. 

The amounts payable for Changes or additions will be calculated by using the original monetary value of the fare (as determined by Jetstar) and as per the conditions listed in the change fee and fare difference section of these fare rules.

 
*** Business Fare Rule
Refunds on fare and Jetstar add-ons Non-refundable.
Miss check-in deadline or fail to board within the required time Permitted changes can be made only if requested before the end of the day of your original scheduled departure and upon payment of any applicable Fare Difference.
Time/Date Change Permitted upon payment of the applicable Fare Difference within the Change Deadline.
Origin/Destination Changes Permitted upon payment of the applicable Fare Difference within the Change Deadline.
Passenger Name Changes Free within the change deadline.
Name changes can be made for an individual passenger on a booking, but must apply to all flights for that passenger.
Name changes not permitted for Qantas Frequent Flyer Points Plus Pay – Flight bookings on Jetstar.
Change Deadline and point of contact   Permitted changes must be made before the end of the day of your original scheduled departure.

Time and date changes can be made via Jetstar.com before check-in closes if original booking was made via Jetstar.com or Jetstar Call Centre. All changes can be made via Jetstar Call Centre or Jetstar counter at the airport and additional service fees apply if your booking was not originally made via the Jetstar Call Centre or Jetstar counter at the airport.

Fees are subject to change and are applied at the rate current at time of change. For current fees see Jetstar.com - planning and booking – fare information.
Change Fees and Fare Difference   Change fees do not apply for permitted changes on the Business Starter fare.

Fare difference applies per passenger, per flight.
Your new fare will be at least the amount of the fare you originally booked and may be more. No refund of fare difference will be applicable if a lower fare is available.
Fare difference is the difference (if any) between the fare originally booked and an available fare on the date of change which is at least the same fare or, if not available, the next available higher fare. The fare difference may be substantial.
Fare/Bundle Changes   Subject to payment of Fare Difference applicable at time of change, Business fares can be changed to an available Business or Business Fare with Max Bundle.

Business Fares cannot be changed to economy Starter Fare, Starter Fare with Plus Bundle or Starter Fare with Max Bundle.
Rebooking   You must rebook onto an available Jetstar flight. Jetstar does not hold open dated bookings.
Currency   All amounts will be charged in the currency you made your original booking.
Earning Frequent Flyer Points and Status Credits, JAL Mileage Bank Miles and Emirates Skywards Miles   Business Fare is not eligible to earn Qantas Frequent Flyer Points and Status Credits, JAL Mileage Bank Miles or Emirates Skywards Miles.
Qantas Frequent Flyer, Classic Upgrade Rewards   Business Fare is not eligible for Classic Upgrade Rewards.
Qantas Frequent Flyer Points Plus Pay – Flights on Jetstar - Additional Payments   All changes or additions to your booking must be paid with money and cannot be paid with points.

Changes or additions will be calculated by using the original monetary value and currency of the fare (as determined by Jetstar) and as per the conditions listed in the Change Fee and Fare Difference section of these fare rules.

 

Book air ticket, fare infomation, flight domestic Viet Nam or International fare please call for consult Hotline 1900 2068  -   Hoặc số  : 7109 6868  - 096600 2068

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